Hello, We continue experiencing slow support reaction. For example the ticket # 0A6-1CF7FEE7-024A hasn't got any response for 24 hours. The same we experienced when Winhost had W03 server problems several days before: our website was down and we haven't got any news and had no idea how to get our data backup back. We solved this by duplicating the tickets, this worked several times. It looks like Winhost may have serious problems with people support resources. Good luck.