Site down and support question

Discussion in 'General troubleshooting' started by Henry Luciano, Sep 16, 2014.

  1. Henry Luciano

    Henry Luciano

    Hello,

    We had a volunteer put together a WordPress site and it's apparently down currently ("Web Page is Unavailable" etc.) Unfortunately the volunteer is unavailable; is there a direct contact at Winhost to find out what the issue might be?

    Thanks in advance,
    Henry
     
    Last edited by a moderator: Oct 14, 2015
    Henry Luciano, Sep 16, 2014
    #1
  2. Michael

    Michael

    Last edited: Oct 14, 2015
    Michael, Sep 16, 2014
    #2
  3. Henry Luciano

    Henry Luciano

    I would, except only the volunteer has the hosting account username and password necessary to log into the support site unfortunately.
     
    Henry Luciano, Sep 16, 2014
    #3
  4. Michael

    Michael

    You can send an email directly to [email protected]. But they are going to ask for some validation for the account...
     
    Last edited: Oct 14, 2015
    Michael, Sep 17, 2014
    #4
  5. Henry Luciano

    Henry Luciano

    Yes, a pickle for sure. Will email and see if we can work something out. Thank you for your assistance Michael.
     
    Henry Luciano, Sep 17, 2014
    #5
  6. Michael

    Michael

    I know, sorry about that. But we have to take account security into account, or it's bad news for both of us. You'd be surprised how far some people will go to hijack a site or a domain name.
     
    Michael, Sep 17, 2014
    #6

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