Site down and support question

Discussion in 'General troubleshooting' started by Henry Luciano, Sep 16, 2014.

  1. Hello,

    We had a volunteer put together a WordPress site and it's apparently down currently ("Web Page is Unavailable" etc.) Unfortunately the volunteer is unavailable; is there a direct contact at Winhost to find out what the issue might be?

    Thanks in advance,
    Henry
     
    Last edited by a moderator: Oct 14, 2015
  2. Last edited: Oct 14, 2015
  3. I would, except only the volunteer has the hosting account username and password necessary to log into the support site unfortunately.
     
  4. You can send an email directly to support@Winhost.com. But they are going to ask for some validation for the account...
     
    Last edited: Oct 14, 2015
  5. Yes, a pickle for sure. Will email and see if we can work something out. Thank you for your assistance Michael.
     
  6. I know, sorry about that. But we have to take account security into account, or it's bad news for both of us. You'd be surprised how far some people will go to hijack a site or a domain name.
     

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