How to get log files with Filezilla

Discussion in 'General troubleshooting' started by FishLazyWaters, Oct 26, 2009.

  1. I enabled my logs about a week ago but cannot find them.

    The support desk says:

    "The httplog folder is hidden when you log into your FTP site. You will need to specify the folder name when you log into your FTP site to download the http log files."

    Everything I do in Filezilla fails to find them. Does anyone know how to get the log files?
     
  2. They are in the /httplog directory. You have to enter that directory name manually, since it is hidden:

    [​IMG]

    Then the logs will be displayed in the field below:

    [​IMG]
     

    Attached Files:

    Last edited: Oct 14, 2015
  3. Ray

    Ray

    In filezilla there should be a text box that is labeled 'Remote Site:'. When you are logged into your root directory with filezilla, type in the 'Remote Site:' text box httplog and press Enter. Then it will take you to that folder and inside you should see your http logs. It will be in zip format so you'll need to download it to your computer and uncompress it.
     
  4. Thanks,

    That's what I was trying and still get:

    [​IMG]

    [​IMG]
     
  5. "Remote site" should be /username/httplog.
     
  6. Tried that also:

    [​IMG]
     
  7. Ray

    Ray

    Use your ordiginal site name for now and do not use the additional FTP user you created to get to your http log. I will need you to open a ticket to our support group and outline what you are trying to do and what FTP user you are using to try and pull your FTP log. It looks like this maybe a bug with our system where the additional FTP user cannot pull the http logs.
     
  8. Thanks, I just did that.

    I tried to log in as you said but it won't let me. I can log into the control panel ok?
     
  9. Got it:

    After I told Email support that I couldn't change the ftp password from the Ftp password manager they said:

    Log into your control panel and click on the Sites tab. Click on the Manage link of your site. You will go into the Site Info Manager page. Look to your left and you will see your default ftp user name. You will also see a link labeled 'Update'. This is where you update the password for your default FTP user for your site.

    And I got my logs!
     
  10. See, nothing to it! ;)
     
  11. I had trouble with this too. It might be helpful if the message here:

    [​IMG]

    read: Raw Logs FTP Location: /{username}/httplog.

    Do you delete logs at the beginning of each month?

    If we rename or move the logs, will they still be deleted?
     
  12. Ray

    Ray

    It shouldn't be deleted. Basically the oldest log will be deleted after 30 days.

    From what we are seeing most issues are not being able to see the httplog folder. Bear in mind that this folder is hidden so you will need to specially call this folder. Also another issue I am seeing is that they are using additional FTP users to log in and try to pull up the raw logs. You will not be able to grab your raw logs using the additional FTP user even if you give that FTP user full Read and write access to the entire root. The only login that can navigate to the hidden httplog folder is the main ftp user name that originally came with the site.
     
  13. omg.. 10 years later i still ran into the same problem.. this is because your articles, knowledge base, blog post, Site Manager tool, all mention the logs are at /httplog which is incorrect and misleading. Rather it is at /site-root/httplog. How about correcting this misinformation so as not to waste your customers time and your own time ?! I know it certainly did waste my time as i had to log a support ticket for this, and an officer had to respond to it.
     
  14. ComputerMan

    ComputerMan Winhost Staff

    The httplog only contains the HTTP requests that go to your site.

    FTP Logs, Application, HTTP Error logs, Event logs are all in different places and our customer's don't have access to these logs. You only have access to the HTTP logs.
     

Share This Page