How to contact us for support

Discussion in 'General troubleshooting' started by Michael, Aug 31, 2011.

  1. Service-related issues
    To open a helpdesk ticket for technical support or billing, log in to the support portal using your hosting account username and password. Once logged in, a "Submit a Ticket" icon will be available. You may also view open or previously resolved tickets by clicking the "View Tickets" icon.

    Application or coding issues
    If you have a question about applications, errors related to coding or anything else not directly related to the hosting service itself, please check the forum and Knowledge Base for solutions. To ask a question in the forum you will first need to register. Your hosting account is not associated with the forum login.
    Last edited: Oct 14, 2015
  2. This doesn't help when your whole site is down, including the support portal.
  3. curtis

    curtis Winhost Staff

    Yes. This is why we have our forum that lives outside of our infrastructure. We will be posting updates in our outages forum as we get more information.

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