FTP Authentication Error

Discussion in 'FTP' started by liveproject101, Apr 18, 2013.

  1. While i try a ftp connection to my site, i get this 530 error.
    This is my error log.

    Status: Resolving address of mysite.mysite.com
    Status: Connecting to
    Status: Connection established, waiting for welcome message...
    Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
    Response: 220-You are user number 9 of 50 allowed.
    Response: 220-Local time is now 11:23. Server port: 21.
    Response: 220-This is a private system - No anonymous login
    Response: 220-IPv6 connections are also welcome on this server.
    Response: 220 You will be disconnected after 15 minutes of inactivity.
    Command: USER myusername
    Response: 331 User myusername OK. Password required
    Command: PASS ******************
    Response: 530 Login authentication failed
    Error: Critical error
    Error: Could not connect to server

    How to solve this error?
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  2. Elshadriel

    Elshadriel Winhost Staff

    It doesn't look like you are logging into a Winhost server. You should open up a support ticket so that we can look into the issue.
    Last edited by a moderator: Oct 14, 2015
  3. ComputerMan

    ComputerMan Winhost Staff

    Or if you're ready to point your domain name to our hosting services. All you will need to do is change the name servers to our name servers below with your current registrar:


    Otherwise you can use the secondary FTP URL located in your Site Info section in the control panel to connect to your site account hosted with us.
    Last edited by a moderator: Oct 14, 2015

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