Thanks to some helpful advice from Kevin, on your home page chat, we are planning a transfer from Netfirms. It's another host provider that has been bought by Endurance and has (apparently) suffered considerably. We've had considerable downtime since installing our security certificate two months ago, and recently found out that we were moved to a new server. That move has created intermittent problems which the support team has been unable to solve. We have purchased Ultimate 1-Year Hosting, and received our Control Panel log-in. We were told to log in and click on our domain name to access our FTP information. However, this is not available. The domain name is not clickable and our status says, "Pending." Is this normal, and what is the usual wait? Thanks.