FTP cannot connect to server

Discussion in 'FTP' started by Marcus, Aug 24, 2012.

  1. Two days ago I could FTP to my ftp site no problem. As of yesterday I started getting this error and am still getting it today:

    Status: Connection attempt failed with "EAI_NONAME - Neither nodename nor servname provided, or not known".

    Error: Could not connect to server


    What changed?
     
  2. Figured it out. It appeared I was using a version of my FTP address that is no longer supported (?). I checked it with the one provided in my Control Panel and saw mine was slighly different.
     
  3. Glad you worked it out.

    The secondary URL was changed recently, yes. We sent out a number of emails to everyone regarding the change.
     
  4. I am unable to connect to my site with FileZilla. This is the full message from FileZilla, please I need help

    Status: Resolving address of ftp.petabitware.com
    Status: Connecting to 96.31.35.20:21...
    Status: Connection established, waiting for welcome message...
    Response: 220-Microsoft FTP Service
    Response: 220 Winhost.com FTP
    Command: USER 0021904
    Response: 331 Password required for 0021904.
    Command: PASS **********
    Response: 530 User cannot log in.
    Error: Critical error
    Error: Could not connect to server
     
  5. Last edited: Oct 14, 2015
    Ljay020 likes this.
  6. Same problem with me, can't connect to this FTP, but i can connect to secondary FTP. why is that?


    Status: Resolving address of ftp.strategicdas.com
    Status: Connecting to 184.106.55.230:21...
    Status: Connection established, waiting for welcome message...
    Response: 220 ::ffff:10.187.244.23 FTP server ready
    Command: USER strateg8
    Response: 331 Password required for strateg8
    Command: PASS *******
    Response: 530 Login incorrect.
    Error: Critical error
    Error: Could not connect to server
     
  7. Elshadriel

    Elshadriel Winhost Staff

    Your DNS is not pointed correctly. You can either change your name servers to:

    ns1.Winhost.com
    ns2.Winhost.com
    ns3.Winhost.com

    Or add an A record that points to 96.31.35.149 if you plan on managing your own DNS.
     
    Last edited by a moderator: Oct 14, 2015
  8. I'm having the same issue.

    Status: Waiting to retry...
    Status: Resolving address of ftp.w16.wh- ftp.biblebridges.com
    Status: Connection attempt failed with "EAI_NODATA - No address associated with nodename".

    Please let me know what the issue is.
     
  9. ComputerMan

    ComputerMan Winhost Staff

    You're not using the correct secondary FTP URL. To get the correct secondary FTP URL log into the control panel on Winhost.

    Click on Sites tab.

    Click on Manage next to the domain name.

    Under the Site Info section you will see a field called Secondary FTP:

    That's the correct secondary FTP URL you should be using.
     
    Last edited by a moderator: Oct 14, 2015
    Michael likes this.
  10. Hello,

    I'm not sure hot to change my name servers. I also transferred my domain from godaddy to Winhost, and I need to update them.

    How do I go about doing that?

    Thanks, Joey
     
    Last edited by a moderator: Oct 14, 2015
  11. Elshadriel

    Elshadriel Winhost Staff

    Last edited by a moderator: Oct 14, 2015
    Michael likes this.
  12. ComputerMan

    ComputerMan Winhost Staff

    If the domain name was transferred to us. You will need to update the name servers for your domain name in the "Domains" section of the control panel.

    Log in the control panel.

    Click on the "Domains" tab.

    Click on "View/Edit" next to your domain name under the whois section.

    On the next page scroll all the way to the bottom and enter the name servers you wish to use. Then click on the Update button to update to the new name servers.
     
    Last edited by a moderator: Oct 14, 2015
    Michael likes this.
  13. Perfect. Thanks!
     
    Michael likes this.

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