PHP App stopped working

Discussion in 'General troubleshooting' started by jimnorth55, May 31, 2011.

  1. Is anyone else experiencing PHP issues? I have a stable (unchanged in the past 5 weeks) PHP application which has stopped working sometime in the past 2 days.
     
  2. What is the error message you are getting? What webserver is your application running on?
     
  3. jimnorth55,

    If you haven't already, please open a support ticket on this issue and provide us the steps to replicate this. We'll look into this for you right away.
     
  4. Ray

    Ray

    For those who are having problems with their PHP where it worked before and now it doesn't work, please try these steps to see if it resolves the problem.

    1. Log into your account using IIS 7 Manager. Try looking at this knowledge base. Connecting with IIS 7 Manager

    2. Once you are logged on go to Handler Mappings.

    3. On the right hand side look for the link "View Ordered List..." and click on it.
    This will order the handler in a list set by the order of presidents IIS will run through. Try not to touch the column heads or it may scramble the order of precedents.

    4. Look for at the column that is labeled "Path" and scroll down. You should see two entries that reads *.php. One is pointing to PHP_via_FastCGI and right under it you will see PHP5.

    5. Click once "PHP_via_FastCGI" and on the right hand side click on "Move Down". Now the order of presidents is PHP5 on top and PHP_via_FastCGI on the bottom.

    Let us know if that does the trick.
     
    Last edited by a moderator: Oct 14, 2015

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