Hi, this may be a silly question. When I type in the browser : www.mysite.com I get to a page that reads : "Web Page is Unavailable We are very sorry. The web page you are trying to reach is unavailable. Please contact the Website Administrator. We apologize for the inconvenience." When I put in instead : www.mysite.com/index.html I get to another error page titled "IIS 7.0 Detailed error 404.0 Not Found" This page mentions that the page I tried to load should be in this Physical Path : e:\inetpub\wwwroot\index.html (but it isn't there). I'm pretty sure I have uploaded an index.html page on the root using Filezilla. My question is, why I can't see the index.html page? Could it be a path error or permissions eror? Thanks, Wartin
Do you have a domain name called mysite.com? If you don't then you will get this error message. I suspect you don't since the domain name 'mysite.com' is typically used as an example.
If your domain is x*******.eu, it isn't pointing to our servers. You need to update the name servers.
Oops, I see that you have updated the name servers. It may take a day or so from the time you made the changes until the domain points to our servers.
Yes the nameservers are set. I did a "traceroute" and it appears that the there is no such problem. Still I see only an error page....Very frustrating. It appears to me that the home page is being requested at the wrong path or something like this. Any ideas how I should go about resolving this ?
Well, e:\inetpub\wwwroot\index.html is the wrong path. Here it would be E:\Web\x*******\ So if you have that old path hard-coded in your application or pages somewhere you have to change it.
I think you better open a ticket to support about this. Log into your control panel and open the ticket there so that the ticket is authenticated.
This is the strange part, the path "e:\inetpub\wwwroot\index.html" is not hardcoded anywhere ... I only uploaded a simple "index.html" page on the root using Filezilla. My domain name is xn--5xak.eu (internationalized name). When I browse to xn--5xak.eu/index.htm I get an error page. If I browse to xn--5xak.eu/index.html I get a different, more detailed error page, which also shows this wrong path.
There's a little bit more to this then meets the eye. I suggest you open a ticket to support about this issue. Try generating the ticket through your control panel.
