"User cannot log in"?

**kt2010** · 06-10-2010, 12:31 PM

I'm working on a site and trying to get in via FTP to upload the site, and although I'm sure I have the password correct I keep getting the 530 User cannot log in message. Admittedly I'm using a rather old build of CuteFTP, but it seems unlikely that is the problem.

I've tried with the "master" FTP account and created another one as well, neither will work. I've tried on straight FTP and FTP TLS/SSL. I've tried PASV and PORT. Still no dice. The main domain name doesn't yet point to your servers so I'm using the "secondary FTP", is that the problem? If not, then what am I doing wrong?

*** CuteFTP 6.0 - build May 24 2004 ***

STATUS:> Getting listing ""...
STATUS:> Resolving host name ftp.myersbro.w03.winhost.com...
STATUS:> Host name ftp.myersbro.w03.winhost.com resolved: ip = 96.31.35.31.
STATUS:> Connecting to FTP server ftp.myersbro.w03.winhost.com:21 (ip = 96.31.35.31)...
STATUS:> Socket connected. Waiting for welcome message...
220-Microsoft FTP Service
220 Winhost.com FTP
STATUS:> Connected. Authenticating...
COMMAND:> AUTH TLS
234 AUTH command ok. Expecting TLS Negotiation.
STATUS:> Establishing SSL session.
STATUS:> Initializing SSL module.
STATUS:> Connected. Exchanging encryption keys...
STATUS:> SSL Connect time: 282 ms.
STATUS:> SSL encrypted session established.
COMMAND:> PBSZ 0
200 PBSZ command successful.
COMMAND:> USER meyersbro_root
331 Password required for meyersbro_root.
COMMAND:> PASS *****
530 User cannot log in.
ERROR:> Not logged in.
STATUS:> Connection closed.

**Ray** · 06-10-2010, 02:02 PM

How are you setting this up? Are you using Implicit or Explicit mode?

**kt2010** · 06-10-2010, 02:22 PM

AUTH TLS - Explicit

**Ray** · 06-10-2010, 02:32 PM

Try bypassing any firewalls and/or routers on your network and connect directly to the Internet.

**kt2010** · 06-10-2010, 02:37 PM

Looks like my problem was the build of CuteFTP was too old. I tried FileZilla and it worked. Oh well. Thanks anyway.

**Hank** · 06-10-2010, 05:07 PM

We had reports of other CuteFTP problems a while back. FileZilla solved those problems too.

But there could be something causing older versions of CuteFTP and IIS 7 to not work well together. It's just hard to troubleshoot since there are about a million versions of cuteFTP...

06-10-2010, 12:31 PM	#1
kt2010 Join Date: Jun 2010 Posts: 3	"User cannot log in"? I'm working on a site and trying to get in via FTP to upload the site, and although I'm sure I have the password correct I keep getting the 530 User cannot log in message. Admittedly I'm using a rather old build of CuteFTP, but it seems unlikely that is the problem. I've tried with the "master" FTP account and created another one as well, neither will work. I've tried on straight FTP and FTP TLS/SSL. I've tried PASV and PORT. Still no dice. The main domain name doesn't yet point to your servers so I'm using the "secondary FTP", is that the problem? If not, then what am I doing wrong? * CuteFTP 6.0 - build May 24 2004 * STATUS:> Getting listing ""... STATUS:> Resolving host name ftp.myersbro.w03.winhost.com... STATUS:> Host name ftp.myersbro.w03.winhost.com resolved: ip = 96.31.35.31. STATUS:> Connecting to FTP server ftp.myersbro.w03.winhost.com:21 (ip = 96.31.35.31)... STATUS:> Socket connected. Waiting for welcome message... 220-Microsoft FTP Service 220 Winhost.com FTP STATUS:> Connected. Authenticating... COMMAND:> AUTH TLS 234 AUTH command ok. Expecting TLS Negotiation. STATUS:> Establishing SSL session. STATUS:> Initializing SSL module. STATUS:> Connected. Exchanging encryption keys... STATUS:> SSL Connect time: 282 ms. STATUS:> SSL encrypted session established. COMMAND:> PBSZ 0 200 PBSZ command successful. COMMAND:> USER meyersbro_root 331 Password required for meyersbro_root. COMMAND:> PASS ***** 530 User cannot log in. ERROR:> Not logged in. STATUS:> Connection closed.

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06-10-2010, 02:02 PM	#2
Ray WinHost Staff Join Date: Aug 2009 Posts: 2,980	How are you setting this up? Are you using Implicit or Explicit mode?

06-10-2010, 02:22 PM	#3
kt2010 Join Date: Jun 2010 Posts: 3	AUTH TLS - Explicit

06-10-2010, 02:32 PM	#4
Ray WinHost Staff Join Date: Aug 2009 Posts: 2,980	Try bypassing any firewalls and/or routers on your network and connect directly to the Internet.

06-10-2010, 02:37 PM	#5
kt2010 Join Date: Jun 2010 Posts: 3	Looks like my problem was the build of CuteFTP was too old. I tried FileZilla and it worked. Oh well. Thanks anyway.

06-10-2010, 05:07 PM	#6
Hank WinHost Staff Join Date: Aug 2009 Location: Los Angeles Posts: 1,258	We had reports of other CuteFTP problems a while back. FileZilla solved those problems too. But there could be something causing older versions of CuteFTP and IIS 7 to not work well together. It's just hard to troubleshoot since there are about a million versions of cuteFTP...