Website files

Discussion in 'General troubleshooting' started by Heather, Feb 18, 2013.

  1. I'm having a little trouble, I was using another web host where I uploaded my website files initially and now I'm using Winhost and trying to access those files I uploaded. Any suggestions as to where I can find them?

    Thanks
     
  2. You are trying to access the files you uploaded to your previous host, correct?

    Have you already pointed your domain name to our web servers?

    If so, you will need to contact you previous host to see if they have a secondary FTP address that you can use to access your old hosting account.

    If you domain name is not yet pointing to our servers then you should still be able to connect to your previous hosting account (using their procedures) and download your files with FTP.

    Then you can point your domain name to us or use your secondary FTP address here to upload your files to your hosting space here via FTP.
     

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