1. Is there any phone contact or is everything done by email or forum? 2. What is the absolute path for the Access databases? 3. What will be the absolute path for the web root? Will it be dependent on the username? 4. Is there any limit on the size of any one MSSQL database? 5. What are your limits for sending out emails by the webserver (not Outlook)? 6. If there is a serious emergency (eg. our website is down) how do we contact you?