SmarterMail Issue

Discussion in 'Email' started by tpaddock, May 13, 2011.

  1. My account keeps freezing up with an error that says "SmarterMail is processing the request."
    The only way that I can get it working again is by refreshing the page... This would be ok if I didn't have to do it every 5 to 10 seconds!
    Anyone have a solution to this?
    Thanks!!
     
  2. Ray

    Ray

    This is an issue with IE 9 and SmarterMail 7. The solution to this is set IE 9 to compatibility view mode. Go to Tools/Compatibility View.
     
  3. I am using Firefox. Is there any way I can get it working?
     
  4. You might want to open a ticket through the support portal so that we can take a look at the issue ourselves, also make sure you send the version of Firefox you are having issues with.
     
    Last edited by a moderator: Oct 14, 2015
  5. Ray

    Ray

    I haven't seen this or haven't been able to replicate this on our end with Firefox and I have firefox version 4.
     

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