FTP Users directory not recognised

Discussion in 'FTP' started by ios man, Jul 7, 2019.

  1. Hi,

    I can't point to the appropriate directory within the FTP users permissions screen when i go to create a new FTP user. It keeps saying the directory does not exist but it definitely does and the website is running off it. Any ideas?

    thanks
    iosman
     
  2. ComputerMan

    ComputerMan Winhost Staff

    I think you might be using the incorrect root directory path in the FTP client you're using to connect with the secondary FTP username.

    The secondary FTP User root path is as follows: \rootname_SecondaryFTPUsername
     

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