I hope you don’t mind me cramming all these questions into one post. My biggest concerns are with folder permissions and log files since those are the issues I’ve had with other hosts in the past. But for $5/mo, I’m flexible. And everything I see going on here looks great. I’m glad you are so straightforward with your answers. Q1 – (Support) There are no phone numbers. Is all sales and tech support handled completely online? Although this sounds appealing, it’s a little scary since most hosting companies take a long time to reply if ever. Do you have details on how this works? Q2 – (Folders) Can you give me a snapshot of the folder structure I get when I get a new account? What folders are in my webroot? And can I make folders outside of webroot? Q3 – (Folders) I like your control panel but I wasn’t able to get to a place from which I can set folder permissions. Can you give me a snapshot of that and a description of how it works? Q4 – (Logs) Where do you put my log files in the folder structure? Q5 – (Logs) What structure are the log files in, W3C? Q6 – (Logs) Can I choose which fields get listed in the log files? If not, what is the list of fields? Q7 – (Logs) How long does a log file remain available in its UNCOMPRESSED format?