Closing the Site and Refund

Discussion in 'Pre-sales questions' started by Joey Caparas, Oct 8, 2012.

  1. Joey Caparas

    Joey Caparas Guest


    My account # is 0022373.

    I don't know if I posted this in the right thread, but my advance apologies if I did.

    I recently decided to close my hosting account. It is just a day old.

    When I clicked close account, it said that all my files would be deleted permanently and there is no turning back, and then I ticked to the 30-day money back guarantee to ensure that I would get a refund (since I paid a year in advance) which will be processed in three working days.

    However, when I checked my site again via http, the files were still there.

    Any reason why this is? I would like to know if the cancellation was successful or not. I would like my exit to be a graceful one. Anyone would like to kindly check my account, thanks.

    Thank you very much.
  2. Joey Caparas

    Joey Caparas Guest


    A confirmation for the site closure will be emailed to: ***

    Your cancellation request has been sent, and your refund will be processed within 3 days. We will notify you once the cancellation has completed.

    No email was sent to me :((

    I've requested two times now.
  3. curtis

    curtis Winhost Staff

    please contact our billing department for any billing issues. If you can't use the helpdesk at then you can email directly using billing@
    Last edited by a moderator: Oct 14, 2015

Share This Page