Charged my credit card but did not set up my account

Discussion in 'Pre-sales questions' started by mlavallee, May 1, 2011.

  1. mlavallee

    mlavallee

    Good afternoon

    I just signed up for the basic Winhost package. It appears that when I completed filling out your signup form I was redirected to an error page that said "page cannot be found". I have not received any welcome email or anything that would allow me to set up my website with your company. I tried logging in with the information I provided when I signed up and nothing worked. HOWEVER, it DOES appear that your company had no problem
    charging my credit card already. Please fix this immediately.

    Matthew Lavallee
     
    Last edited by a moderator: Oct 14, 2015
    mlavallee, May 1, 2011
    #1
  2. curtis

    curtis Winhost Staff

    Please send an email to [email protected] with the domain name of the account you signed up and we can take a look at whats going on.
     
    Last edited by a moderator: Oct 14, 2015
    curtis, May 1, 2011
    #2
  3. amk2010

    amk2010 Guest

    is there any other support method e.g phone call or live chat?
    [​IMG]
     
    amk2010, May 3, 2011
    #3
  4. curtis

    curtis Winhost Staff

    We do not offer support through phone or live chat. You can email us and we will investigate what happenned.
     
    curtis, May 4, 2011
    #4

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