Cannot receive email?

Discussion in 'General troubleshooting' started by longmatch, Jun 24, 2013.

  1. longmatch

    longmatch

    Hi, I do not know what need to be done in order to receive email in SmarterMail. From your online instruction. I need specify domain in smarterMail, but the tab mentioned in the user guide is not available. Please help.

    I know the STMP server is mail.mydomainname.com, I need to know the username and password for this account.

    Thanks
     
    longmatch, Jun 24, 2013
    #1
  2. Elshadriel

    Elshadriel Winhost Staff

    Are you using the web client or an email client to access your email? You can open up a support ticket, and we can look into it further.
     
    Last edited by a moderator: Oct 14, 2015
    Elshadriel, Jun 24, 2013
    #2
  3. longmatch

    longmatch

    I am using web client and just submitted a ticket? Thanks
     
    longmatch, Jun 24, 2013
    #3

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