Cannot access cPanel or Winhost account

Discussion in 'General troubleshooting' started by Olivier, Jan 8, 2020.

  1. I am not able to login into my account and I am not getting anything when I use the reset password function. I know my username (e.g. number) but apparently the password to my account was changed. I checked the 2 email accounts that were used with my account but did not receive anything from Winhost.

    I have access to my website, which I can back up remotely. Is there any other way I can contact support in order to reset my password? Should I just issue a chargeback and move on to another hosting provider?

    Thanks in advance
     
  2. curtis

    curtis Winhost Staff

    Contact our Billing department at billing at winhost.com. They can check into your account status.
     

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