Cannot access cPanel or Winhost account

Discussion in 'General troubleshooting' started by Olivier, Jan 8, 2020.

  1. I am not able to login into my account and I am not getting anything when I use the reset password function. I know my username (e.g. number) but apparently the password to my account was changed. I checked the 2 email accounts that were used with my account but did not receive anything from Winhost.

    I have access to my website, which I can back up remotely. Is there any other way I can contact support in order to reset my password? Should I just issue a chargeback and move on to another hosting provider?

    Thanks in advance
  2. curtis

    curtis Winhost Staff

    Contact our Billing department at billing at They can check into your account status.

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